Eight Steps to Find the Right Contractor!
[This post is written by Sharon Ugochukwu, a former occupational therapy assistant student from National American University.]
Now you’re home after a stay in rehab after breaking your leg. You realize how hard it is to get around the home. A friend recommended you have an occupational therapy evaluation to make it easier to do what you need to do. The occupational therapist listened to your needs and gave great ideas for home modifications (i.e. changes in the home). You are excited to turn those ideas into reality.
Now, all you have to do is find the right contractor for the job. It’s important for the occupational therapist and contractor to work together to make the changes that are customized to you. Although the occupational therapist knows contractors to work on your home, you want to find one.
Even when you decide you want to find a contractor on your own, the thought of doing this can be overwhelming. Leon Harper of AARP states, "While there's a growing need [for home modifications], there's also been a growing fear, as a result of the unfortunate work of a few unscrupulous contractors.” People choose to scrap the plans for home modifications because of this fear.
For instance, you heard Susie’s story of the contractor who took her money and was never seen again. Uncle Bill’s contractor left a huge hole in the roof and a toilet that fell through the floor. No one wants to have these experiences! So how do you wade through the sea of contractors to find one who is honest, trustworthy, and does quality work? In this blog, we will give you eight steps to do just that!
1) Organize your project on paper. First, make a list of what you want done. Be specific regarding what changes you want in which rooms. What materials are you interested in using? List them by priority to you. This will help keep you focused and determine what kind of contractors you need.
2) Compile a list of contractors. Next, ask friends or relatives for their recommendations on contractors. Talk to employees at a lumber yard or hardware store if they know of anyone reputable. Ask a trusted realtor who they call first to fix homes. Social service agencies often partner with reputable contractors. Contact a few and get recommendations. In the Kansas City area, call up Rebuilding Together and United Way.
Rebuilding Together works with these Kansas City contractors:
Climate Control Heating & Cooling
Clinton County Trailer Sales
C. M. Mose & Son
Full Nelson Plumbing
Homes By Chris
Larry Brown Excavating
Liberty & Northland Plumbing
Paul’s Heating & Cooling
Professional Pest Solutions
Richard Huber Plumbing
Western Specialty Contractors
3) Choose contractors willing to work with your occupational therapist throughout the entire process. Research shows that occupational therapists are the most effective at home modifications for you in your home because of their medical training (Stark, Keglovits, Arbesman, & Lieberman, 2017). Occupational therapists work with you on your priorities. We are a client-centered profession! Not to mention, clients report more satisfaction with home modifications if an occupational therapist is involved.
Contractors + occupational therapists = SUPER TEAM! Together, these professionals can help you live safely in your home!
Bonus tip: Some contractors receive specialized training for remodeling a home to fit different needs and stages of life. These contractors are called certified aging in place specialists also known as CAPS. Several websites where you can find them are listed below:
National Association of the Remodeling Industry
Certified Aging In Place Program (CAPS) members can be found here:
4) Don’t allow yourself to be pressured by family members. Ah, families! Do you have a cousin, Mike, who tells you, “I do great work and can beat anybody’s price out there,” but really doesn’t? Yeah, that’s a difficult spot to be in. It can be hard to turn them down. But after all, you are paying money for your home modifications and want to stay safe in your home. Let’s not compromise the work in any way! You can just say, “Thank you, Mike, for offering your services. I want to check with a couple more contractors. I will get back with you” or, “I appreciate your offer, but I prefer not to do business with family” and leave it at that.
5) Make some calls. Once you have assembled a list, make a quick call to each of your prospective contractors and ask them some quick questions (Tom Silva, 2018):
• Do they take on projects of your size?
• Are they willing to provide financial references, from suppliers or banks? (Here you want to find out if they paid their suppliers on time and if they are maintaining a bank account in good standing. This will give you clues on their business, money management, and an idea how they will handle what you are paying them.)
• Can they give you a list of previous clients?
• How many other projects would they have going at the same time?
• How long have they worked with their subcontractors?
Per Tom Silva, “The answers to these questions reveals the contractor’s availability, reliability, how much attention they'll be able to give your project, and how smoothly the work will go.” If a contractor seems defensive or does not want to answer these simple questions, they are probably not a contractor you want to work with.
6) Narrow your list. From that list, pick at least three contractors you liked. You will invite these contractors to your home to ask more questions such as:
How long have you been in business?
Do you have experience in doing home remodels for people who want to stay in their home as they age?
Are you licensed, bonded, and have worker’s compensation insurance? Check for proof.
Get a written bid from each contractor.
7) Call the references! Ask previous clients what their experience was like with the contractor. Some questions to ask include:
1) What were the contractors work habits on your job?
2) Did he/she stick to the contract?
3) Did your project stay on budget, or at least close to budget?
4) Did anything go wrong?
5) What was the working relationship like between the contractor and any subcontractors?
8) Compare. Now compare the responses, provided references, and bids of these contractors. You should be able to decide on the contractor to work in your home!
Some final words:
Expect the good contractors to be busy and not immediately available. Good contractors are the busy ones!
Avoid contractors who just show up at your door offering services at an unbelievably low rate. A common ploy is for contractors to come to your house and say they just finished a job down the street. They have some leftover supplies and wanted to offer you a great deal! More than likely it is not trustworthy. These people are often scammers.
Do not work with a contractor who asks for the entire cost or even half of the cost up front. They could end up taking your money and disappearing. Experts recommend you pay no more than 10% of the cost up front (Tom Silva, 2018). Scheduled payments should be made at particular points along the home modification process.
Do not make a final payment unless the job is 100% complete and you approved the work. Contractors have been known to leave the final touches unfinished after a final payment.
You can’t depend solely on online reviews to choose a good contractor. Some companies pay people to post a positive review. This should not be a substitute for checking references!
Likewise, you cannot depend on the online referral lists, such as Angie’s List. Companies are supposed to be listed on this site according to their performance. However, Consumer Reports wrote that a contractor can move up the list of preferred contractors by paying an advertising fee (McGrath, 2013).